FAQ
If your question isn't here, call the assistant line or send the form — we reply within one business day.
Guided setup: send what you have; we organize the first equipment records with you.
Start with one machine, one nameplate photo, and one repair invoice. Ask what fixed this last time. Prefer to talk? Call (226) 243-0172.
FAQ
Yes. Open OctoVault in your browser and start with one equipment record. If you'd rather not do the loading, request guided setup and we'll load your first records with you.
One record. Snap a nameplate photo, attach one manual or service invoice, then ask: what fixed this last time? If the answer isn't useful, you've lost ten minutes.
Yes — (226) 243-0172. It's an AI-answered line: ask what to upload first or how guided setup works, and leave your details for a callback.
The ones you dig for: the last service invoice, the warranty, the manual, and a nameplate photo. One good record beats fifty empty ones.
No. OctoVault doesn't schedule crews, assign jobs, or track time — keep whatever runs your work. OctoVault is where what-happened lives: the fixes, manuals, warranties, invoices, and notes, answerable with sources.
It tells you. The file is saved either way, marked "could not read yet," and the record's Missing list shows what still needs a better copy. Honest gaps beat confident guesses.
OctoVault is available through the app and guided setup. Start with one equipment record, verify the sources, and expand from there when the workflow fits your team.
Flat per facility, never per technician: Starter $99, Professional $199, Business $399 per month. Launch promotion pricing is available for qualified facilities during guided setup.
Yes — and most qualifying church and non-profit setups are no-cost. See the churches page or ask about the community program.
Nothing lands in a record until you approve it. Every answer shows its sources, and when proof is missing OctoVault says "missing" instead of guessing.
In your own workspace, isolated from every other customer and verified by automated tests on every build. Real records onboard through guided setup — and we export everything for you anytime you ask.
Help is optional
Guided setup: send what you have; we organize the first equipment records with you. We reply within one business day.
What to try first: Start with one machine, one nameplate photo, and one repair invoice. Ask what fixed this last time. Your records stay exportable, and every answer shows the sources behind it.
