Privacy Policy

Last updated: June 11, 2026

Innovate-Ops ("we", "us") is a Canadian company based in Kitchener, Ontario. We take privacy seriously and handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

This policy covers the innovate-ops.com website. Equipment and operational data processed through the Innovate-Ops Platform for our customers is governed by our customer agreements and security documentation, not this policy.

What we collect

Information you give us

When you book a demo or contact us through our form, we ask for your name and work email. You can optionally share your company, role, equipment type, scale and a message. We use this information only to respond to your inquiry and set up the demo or deployment you asked about.

If you use the "Ask Octopus" chat on this site, your questions are answered by an AI assistant and are stored along with the answers so we can improve how the assistant and the site answer real questions. The chat is for product questions — please don't share confidential or sensitive information in it. If the assistant is unavailable and you choose to leave your email, that inquiry is handled like a contact-form inquiry.

Information collected automatically

• Campaign attribution. If you arrive from a link with campaign parameters (such as UTM tags or an ad click ID), we keep those parameters in your browser's session storage and attach them to your inquiry if you submit the form, so we know which campaign brought you to us. They are discarded when you close your browser tab if you don't submit anything.
• Site analytics. We measure how the site is used with Google Analytics 4 (pages viewed, buttons clicked, demo bookings started). Analytics uses cookies or similar identifiers; the data we look at is aggregated and we do not use it to identify you personally.
• Technical logs. Like most websites, our hosting infrastructure records basic technical information (such as IP address and browser type) for security and reliability.

How we use your information

• To respond to your inquiry and schedule the demo or deployment you requested.
• To operate, secure and improve this website.
• To understand which marketing brings visitors to us.

We never sell your personal information. We do not share it with third parties for their own marketing.

Email and CASL

We send commercial electronic messages only with your consent — for example, when you submit our form asking us to contact you. Every message identifies Innovate-Ops, includes our contact information, and you can ask us to stop at any time (every marketing message includes a way to unsubscribe, and you can always just reply or email us). We honour unsubscribe requests promptly, as CASL requires.

Where your information lives and who can see it

Inquiries submitted through our form are stored on Google Cloud infrastructure, with Canada as our primary data region, and an email notification goes to our team. Service providers such as Google process data on our behalf under contractual safeguards; some processing (for example, content delivery and analytics) may occur outside your province or country, where it is subject to local laws. Access within Innovate-Ops is limited to the people who handle your inquiry.

We may disclose personal information if required by law or a valid legal process.

Retention

We keep inquiry information for as long as needed to handle your request and the business relationship that may follow, and as required by law. If you'd like your information deleted, email us and we'll remove it unless we're legally required to keep it.

Safeguards

Personal information is protected with industry-standard safeguards, including encryption in transit, encryption at rest on our cloud infrastructure, and access controls limiting who on our team can see it.

Your rights

Under PIPEDA you may ask us what personal information we hold about you, request a correction, or withdraw your consent to our use of it. Contact us at the address below and we'll respond promptly. You also have the right to complain to the Office of the Privacy Commissioner of Canada.

Children

This website is intended for businesses and is not directed at children.

Changes to this policy

If we change this policy, we'll post the new version here with an updated date.