Does the AI act on its own, or does my team stay in control?
Your team stays in control. The agents do the legwork — finding the root cause, drafting the schedule, checking parts and routing the work — but your people approve the calls before anything happens on the floor. Nothing is dispatched or changed without a person signing off.
What does "agents that run maintenance" actually mean?
It means the work between the alert and the fix gets done for you. Instead of a dashboard that flags a problem and hands it back, a chain of agents pinpoints the root cause, places the repair in the right window, confirms the parts are on hand, routes it to the right technician, and verifies the asset is healthy again afterward.
What is Ask Octopus?
Ask Octopus lets anyone ask about any asset in plain language and get an answer grounded in that machine's full monitored history. There is no dashboard to learn — you ask what is going on with a pump or a line, and you get a clear answer.
Will this replace my maintenance team or my CMMS?
No. The agents handle the legwork and recommend the next step; your team makes the decisions and does the hands-on work. The platform works alongside an existing CMMS — it tells you what work is needed and when, and nothing gets ripped out.
How does it diagnose a problem without exposing how it works?
You get the verdict and the recommended action in plain language — what is wrong, how urgent it is, and the work order to fix it. The analysis runs on continuous signals from the asset; what reaches your team is the outcome, not the internals.
How is our data secured, and where is it stored?
Your equipment data is encrypted in transit and at rest, with per-customer data isolation. The primary data region is Canada, and the platform is built on Google Cloud. You own your data at all times.